Strategic Advisor | Board Director | Operating Partner Track
Michael Hoang
Helping portfolio companies scale efficiently while maintaining mission alignment.
22 years in telecommunications operations at Rogers. Now bridging operational rigour with ESG frameworks through studies in Tokyo, the BSWISS program at FHNW (Basel), and my MBA at Royal Roads University in beautiful Victoria, BC.
About Me
I believe the best work happens when you listen more than you talk.
Over 22 years in Canadian telecommunications, I learned that sustainable success comes from understanding the system — not forcing outcomes. This approach helped me deliver $43M in procurement savings, $32B in revenue optimization, and an 80% reduction in incidents through operational clarity and trust.
What drives me is simple: helping organizations — and the people in them — thrive in ways that create genuine positive impact.
Today, I am deepening this foundation through global studies in stakeholder capitalism, sustainable supply chains, and purpose-driven leadership. I am ready to bring this toolkit to Operating Partner roles — helping portfolio companies scale efficiently while meeting their ESG mandates.
My Values
Trust First
Real partnerships require honesty, not pitches.
Impact Matters
Every engagement should leave organizations stronger.
Quiet Competence
I would rather do the work than talk about it.
Expertise
Two decades of cross-functional experience, now focused on helping organizations navigate complexity with clarity.
Value Creation and Operational Excellence
Driving efficiency across portfolio companies through cost optimization, process improvement, and operational clarity — doing more with less while maintaining quality.
ESG and Impact Investing
Integrating ESG considerations into operations and investment decisions. Understanding how sustainability drives long-term value, not just compliance checkboxes.
Canada-EU Trade Facilitation
Bridging markets through CETA expertise, cultural intelligence, and on-the-ground relationships in Germany and Switzerland.
Digital Transformation
From 5G network architecture to M&A integration, guiding organizations through complex technology transitions.
Leadership and People
Helping people grow into roles they did not think they could fill. Leadership is not about control — it is about unlocking potential.
Vendor and Partner Management
Two decades managing relationships with Big 4 firms, global IT providers, and complex multi-stakeholder ecosystems.
Global Operating Experience
On-the-ground work, not theoretical exposure
15
Countries
4
Continents
22
Years
Deep Dive: India (2018)
Month-long RFP and multi-vendor evaluations across Pune, Bangalore, and Chennai — assessing IT service providers, negotiating contracts, and understanding local operations firsthand.
The Path So Far
From customer care to 5G product strategy — each chapter taught me a different layer of how organizations actually work.
The Foundation
2005 - 2016
Started in customer care, then moved into wireless network engineering — learning how the business actually runs from the frontlines. Supervised 3G/4G network deployment and executed complex integrations including the Mobilicity acquisition. This is where I learned that sustainable change starts with understanding the system.
Going Global
2016 - 2019
Moved into system design and technology procurement, managing relationships with Big 4 firms and global IT providers across 15 countries. Delivered $43M in procurement savings, but impact was not just about cost.
After a month-long RFP across Pune, Bangalore, and Chennai, I partnered with a global IT provider who committed to promoting women into technology leadership roles, pushing cultural and industry boundaries, helping narrow the gender gap. That taught me procurement can be a lever for change, not just a cost center.
Leading Through Change
2019 - 2025
Served as a technology lead for the historic Shaw-Rogers M&A and integration. Ensured operational continuity for millions of customers and achieving 99.9% activation success rate and reducing incidents by 80% through ML automation.
Beyond the technical work, I spearheaded a Women in Technology mentorship program, helping early-career female graduates transition into the workforce, several of whom have since moved into leadership roles. This chapter was about leading people through uncertainty while building the next generation.
Shaping What is Next
2025 - Present
Now leading 5G and satellite-to-mobile product strategy — bridging technical innovation with market needs. Working on the SpaceX partnership and next-generation connectivity, enabling access to millions of Canadians across the country, and driving economic and social impact. This is where telecom is heading, and where my operational experience meets forward-looking strategy.
Governance and Community
Service is not a side project. From boardrooms to hospital fundraisers — 14 years of showing up.
VP Finance and Services
Royal Roads University Student Association, Board of Directors
Designed a perpetual scholarship endowment fund. Providing fiduciary oversight and financial governance for the university's largest student association. MBA Cohort Representative for ~40 peers.
ESG Committee Lead and Audit/Finance
PCA Upper Canada Region, Board of Directors
Integrating ESG considerations into organizational strategy. Leading program development with community service focus and providing fiduciary oversight through the Audit and Finance Committee.
RRU Entrepreneurship Club
Royal Roads University
Founded a university-recognized club with 20+ alumni network. Organizing speaker sessions, pitch competitions, and skills workshops to foster entrepreneurial mindset across MBA cohorts.
Fundraising Campaign Organizer
BC Children's Hospital Foundation
Sustained charitable commitment raising approximately $14,000 for pediatric care. Long-term community investment through consistent annual campaigns.
The Journey Ahead
The next chapter does not happen by accident. Here is how I am preparing.
Future of Capitalism
RRU x IESE Business School and Shizenkan University
Global consortium with 20+ business schools examining ESG integration, purpose-driven leadership, and corporate value creation. Learning from leaders like Paul Polman (former Unilever CEO) and John Elkington (sustainability pioneer).
MBA Integrative Experience
Royal Roads University, Victoria
Two-week on-campus residency working with a live client to integrate the full MBA curriculum. A capstone consulting engagement bridging theory and practice.
BSWISS at FHNW
University of Applied Sciences and Arts Northwestern Switzerland (FHNW), Basel
Mastering the integration of sustainability into global supply chains and international trade compliance. This program bridges my operational expertise with the regulatory frameworks needed to drive decarbonization and ethical sourcing in cross-border business.
Master of Business Administration (MBA)
Royal Roads University, Victoria, BC
Focusing on strategic leadership, organizational transformation, and sustainable business models.